The Animation Supplies Satisfaction Guarantee
Any item* purchased from Animation Supplies is covered by our guarantee. If you are not 100% satisfied by any of our products, for whatever reason, we will issue you with a full refund (excluding postage costs). Simply return the unwanted item in its original saleable condition, within 30 days of purchase and we will refund you.
If you need to return an item please contact us first and we issue you with a returns number.
*For software purchases which have been installed and for custom made products this guarantee may not apply. Please check with us before ordering.
Items damaged in the post
All orders come in appropriate protective packaging, but in the unlikely event that your order is damaged in the post please contact us immediately. Please also ensure that you retain all packaging as we may need it should a claim against the carrier need to be made. We will make arrangements for a replacement to be sent as quickly as possible. We also ask that the original is returned to us. This will be arranged at our expense.
Items lost in the post
It is very unlikely that your package will be lost but occasionally this does happen. All international and most UK orders are sent with some form of tracking and we are usually able to locate them. Orders that are lost however will be replaced as quickly as possible.